FAQ
Have a question? Here you will find the answers to our most frequently asked questions:
Please click here to view our size chart.
Eligible merchandise may be returned for store credit only within 30 days from which the order was delivered.
Refunds are not available.
Sale merchandise / Bodysuits / Accessories / Mystery Boxes / Gift Cards are not eligible to be returned.
Disclaimer: Must be shipped & postmarked within 30 days from the date your order was delivered.
Please click here to view our full return policy.
To initiate a return please click here.
Please click here to view our shipping rates & additional shipping information.
All orders are processed as soon as they are received and shipped within 1-2 business days from which the order was placed.
Priority & express shipping orders placed before 12PM EST will be shipped the same day / after 12PM EST will ship the following business day.
All pre-orders will be shipped on or around the date listed in the items description.
Disclaimer: If your order includes a preorder item, your entire order will ship once your pre-order becomes available. If you would like to receive in stock items sooner, we recommend placing two separate orders.
Once an order has been placed it cannot be changed or cancelled - there are no exceptions.
If you would still like to return the item once received, it may be returned if in accordance with our Returns Policy.
Upon receiving your order, please thoroughly check the delivered items. If you believe that you have a received the wrong item or if the item received is damaged or defective, we must be notified within 24 hours from the date and time on which the order was delivered. Please send us an email to customerservice@shopmodernminx.com & be sure to include your name and order number.
No, unfortunately at this time we are unable to apply a promo code towards purchases made using store credit. Exceptions will not be made.
Sign up for our email notifications to be the first to know when items are restocked.
Please note, we do not guarantee that all sold out items will be restocked.
Please double check your credit card number, expiration date and ccv code.
It is also possible that your current address does not match the billing address listed for the card provided.
If a pending transaction is displaying twice on your account, please know you will not be charged twice for your purchase.
One of the pending transactions will automatically be removed by your bank within 24-72 hours and you will only be charged once for your purchase.
This can occur if the “confirm” button is clicked multiple times during checko
Please contact us via email or live chat as soon as you notice the error so that we may correct it.
Disclaimer: Once an order has already been shipped, we are unable to make address changes.
